Shipping policy
At Cynthia Flora, preparing a plant order isn’t exactly like putting a sweater in a box. 🌿 Every plant is carefully prepared and packaged so it can travel in the best possible conditions.
Here’s everything you need to know before it heads your way.
🚚 Shipping within Canada
Cynthia Flora ships orders across Canada whenever conditions allow plants to be transported safely.
Shipping rates start at $25 and may vary depending on the destination, weight, parcel dimensions, and any special requirements of the order.
The applicable rate will be shown at checkout.
📅 Preparation & shipping day
Orders are generally prepared within approximately one week.
Plants are primarily shipped on Tuesdays to reduce the risk of a parcel spending the weekend in a carrier’s warehouse.
Orders are generally shipped with Purolator or GLS, depending on the destination and available service.
Once your parcel has been handed over to the carrier, you will receive an email containing your tracking information.
🌡️ Sometimes Mother Nature gets the final say
Plant health comes before shipping speed.
An order may therefore be delayed when temperatures or transportation conditions pose a significant risk to the plants, particularly during periods of extreme cold or heat, storms, major carrier disruptions, or other exceptional circumstances.
When necessary, I’d rather keep your plant warm for a few extra days than send it on a shipping adventure worthy of Survivor. 😅
Shipping may also be temporarily suspended during certain periods in winter or over the holidays. Any significant interruption will be communicated through the Cynthia Flora shop or social media.
🔥 Cold-weather protection
When temperatures require it, additional protective measures may be recommended or necessary when shipping plants.
Available options and any applicable fees will be displayed when ordering or communicated before shipment.
📦 When your parcel arrives
Live plants obviously don’t enjoy waiting on the doorstep.
I therefore recommend keeping an eye on your tracking information and retrieving your parcel as soon as possible after delivery, especially during very hot or very cold weather.
Open your parcel promptly and allow your new plant to gently acclimate to its new environment.
🌿 Did your plant have a bumpy ride?
A little displaced substrate, a slightly damaged leaf, or a few minor marks can sometimes occur during transportation. Unfortunately, a plant is still a passenger travelling without a seat belt. 😅
If your plant arrives in a condition that genuinely concerns you, please contact me within 6 hours of delivery at contact@cynthiaflora.com and include a few clear photos of the plant, its packaging, and the parcel.
I’ll take the time to assess the situation with you.
Applicable claims and solutions are detailed in the Return & Refund Policy.
🚛 Carrier delays
Once the parcel has been handed over to the carrier, some circumstances may unfortunately be beyond Cynthia Flora’s control.
A carrier delay therefore does not automatically qualify for a refund.
That doesn’t mean I’ll leave you alone to deal with your box and your plant. If a significant delay occurs or your plant arrives in poor condition, please contact me so I can assess the situation with you and, whenever possible, assist you with the carrier claim process.
📍 Pickups & meeting points
Cynthia Flora also offers various pickup and meeting-point options throughout Quebec.
Some locations are free, while others have a small travel fee.
Cities, rates, and availability may change depending on scheduled routes. Currently available options are shown on the shop and/or at checkout.
Pickup routes are generally organized approximately once a month. Some farther destinations may require a minimum number of orders before a route can be confirmed.
The exact date, time, and meeting location will be communicated to the customers concerned before the route.
⏰ Chose a meeting point?
It’s important to be available at the scheduled time, as several stops may be planned during the same route and, unfortunately, I can’t park somewhere with my little jungle in the car all day. 🌿😂
If something unexpected comes up, please contact me as soon as possible.
I’ll do my best to find a reasonable solution whenever circumstances allow. However, a missed meeting without prior arrangement may result in additional fees, postponement of the pickup until a future route or, when the order can no longer reasonably be held, cancellation in accordance with the applicable policies.
🏡 Pickup in Saint-Michel-de-Bellechasse
When pickup in Saint-Michel is available, instructions and the pickup window will be provided once your order is ready.
Please collect your order within the agreed timeframe so your plants don’t start thinking they’ve officially moved in with me. 😄
If you need additional time, simply contact me before the scheduled deadline so we can see what arrangements are possible.
💚 Have a question about your delivery?
Email me at contact@cynthiaflora.com.
If you’re unsure whether shipping or a meeting point is the better option, I can also help you choose what works best for your order.
— Cynthia 🌿